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HomeProperty Insurance5 Steps For Onboarding Actual Property Workforce Members Who'll Stick

5 Steps For Onboarding Actual Property Workforce Members Who’ll Stick

Onboarding is a very powerful factor you are able to do for a brand new rent, in line with agent Joel Lock. It units them up for fulfillment each personally and of their new position.

Right here’s a (probably) scorching take: A optimistic onboarding expertise is the singular most necessary facet of any worker’s profession. 

That’s proper — a very powerful facet of any worker’s profession. Not coaching, not help, not recognition —onboarding. Merely put, the onboarding expertise determines in case your new rent is definitely going to keep together with your workforce. You may have all of the coaching and help providers within the universe, but when your new rent leaves earlier than they’re even uncovered to them, these issues imply nothing. 

Earlier than we go any additional, let’s get one thing out of the way in which. 

Offering a optimistic onboarding expertise is not only about intangibles and “emotions.”

It comes right down to your backside line. Let me hit you with some older, however nonetheless related stats from Harvard Enterprise Assessment: 

  • “Practically 33 % of recent hires search for a brand new job inside their first six months on the job.”
  • “The organizational prices of worker turnover are estimated to vary between one hundred pc and 300 % of the changed worker’s wage.”
  • “It usually takes eight months for a newly employed worker to achieve full productiveness.”

So, let’s join some dots right here. Let’s say you carry on a brand new rent in your admin workforce in January at $50,000 per 12 months.

If that new rent has a adverse or unsupportive onboarding expertise and decides to affix that 33 % quantity of their third month, not solely have you ever paid them for all their time in these three months, however you’ve additionally misplaced them earlier than they’ve even reached full productiveness. Even worse? All in it may price you 1000’s of {dollars} to rehire and retrain a alternative. 


It’s straightforward to listen to “optimistic onboarding expertise” and get psychological photographs of inventory actors high-fiving round some shiny new swag. It’s far more than that. If we strategy the onboarding expertise as an intentional funding that we’re making, it would make a world of distinction.

So, let’s get began. We’re going to interrupt down the onboarding expertise into 5 primary classes: preboarding, cultural onboarding, practical onboarding, setting expectations and ongoing touchpoints. 


That is that bizarre time after you’ve prolonged the provide, however earlier than they begin. That is the part the place corporations which have excessive retention stands out. That is extra than simply paperwork, signing contracts and getting I-9s so as. In preboarding, you wish to get your new rent amped up. We wish them excited to affix the workforce and itching for Day One.

Sure, this can be a good spot to begin sending some swag. Do the whole lot you possibly can to organize your new rent for a profitable Day One. We additionally wish to begin speaking right here what their first day might seem like. Strive to think about the whole lot so that you aren’t placing them able to ask loads of questions: 

  • The place and when are you assembly on day one? 
  • The place can they park? 
  • What are the gown expectations? 
  • Are you all consuming lunch collectively? 
  • Is there something your new rent must carry on day one? 
  • How lengthy will Day One final? Are you getting an early dinner after?  
    • Don’t provide to do a contented hour. Lots of people are sober and also you don’t wish to put them able to must say no to their boss on Day One. 

Cultural onboarding

This could occur inside the first day or two. Cultural onboarding is acclimating your new rent to the tradition of your group and/or workforce.

  • How does your workforce deal with issues?
  • What do you do to have fun your successes?

One other facet of cultural onboarding is making introductions and explaining the workforce itself. Consider this as your alternative to clarify and introduce your workforce on a excessive degree. We aren’t mentioning something in regards to the new rent’s position; now we have loads of time for that afterward. For now, we wish to assist them be sure that they’ve made the correct resolution. We additionally wish to speak about progress alternatives in our workforce and group. 

Practical onboarding 

That is the place we get into the nitty-gritty. Practical onboarding is the part the place we get into precise job roles and instruments which can be utilized in your workforce. In different phrases, practical onboarding is the place we are going to train our new rent tips on how to full their job. We wish to cowl the whole lot from clocking-in to closing and the whole lot in between.

If you wish to supercharge this part of the onboarding course of, buddy up your new rent with somebody in an analogous position. Research present that there’s a vital enhance in worker retention when new hires are “buddied up” with their friends. This additionally helps construct deeper connections to your workforce, your group, and your mission and values. 

Setting expectations

Lastly, we wish to set and outline expectations. What are the sorts of duties we count on our new rent to begin taking up within the subsequent 30-60-90 days? Extra importantly, we wish to set expectations as to after we count on our new rent out of the “coaching” part. Relying on the complexity of the position which may be 60, 90 and even 120 days.

We aren’t simply doing this to put down the legislation; we wish to empower our new hires to maintain observe of how they’re progressing. Should you because the hiring supervisor pair this with constant check-ins in these first 30 days, additionally, you will be capable to ask them how they really feel they’re doing attaining these targets.

We additionally wish to clearly talk how success will likely be measured for this position. How will efficiency be outlined and measured? When are yearly evaluations carried out? That is our probability to make sure that everyone seems to be on the identical web page proper from the beginning. 

Ongoing touchpoints

How lengthy do you assume the onboarding course of takes? 30 days? 60 days? Properly, the bulk consensus is that the onboarding course of takes anyplace between 90 to 100 days. Throughout these first 100 days, we wish to be having common check-ins. Ideally, we are going to put aside time day by day within the first week, then transfer to a weekly cadence.

Moreover, we wish to have formalized, scheduled check-ins on the 30, 60 and 90-day marks to get a pulse-check on how our new rent is feeling. If we’ve outlined the expectation above that they need to be comparatively snug in 90 days, we have to see how they’re feeling on the 60-day mark. These touchpoints are additionally a terrific alternative to make sure that your new rent is constructing relationships with key stakeholders, each internally and externally. 

Bear in mind, onboarding is a very powerful factor you are able to do for a brand new rent. Sure, it requires loads of effort and time. Nevertheless, offering new hires with correct onboarding could make the distinction between holding an worker and shedding them (and a ton of cash) in the long term. 


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