Preserving Employees Knowledgeable And Clients Comfortable
Ziggy’s Dwelling Enchancment is a Spokane, Washington staple, with places now unfold out throughout the Pacific Northwest. They provide a plethora of merchandise for do-it-yourselfers, in addition to further hands-on companies for many who want a bit additional assist upgrading their homes into the houses of their desires. Ziggy’s has lengthy prided itself on a can-do angle, an innate perception that its workers and prospects alike can accomplish something they need as long as they’ve the suitable sources. And Ziggy’s discovered the suitable useful resource they wanted to perform their studying, onboarding, and compliance objectives once they discovered Cornerstone. They used Cornerstone to empower their staff to study the whole lot they wanted to succeed on the job, and so they’re nonetheless getting increasingly more from the partnership.
Constructing A Basis For Worker Training
Ziggy’s started when Vern “Ziggy” Ziegler opened a one-stop dwelling enchancment store in his hometown of Spokane. Since that first location opened in 1965, they now make use of over 250 folks at six retail places and one manufacturing department unfold all through each Washington and Idaho. It turned obvious early on that this type of development required deeper integration between shops, along with a web based LMS platform.
“One of many predominant challenges that wanted to be addressed was to determine constant practices for onboarding new hires throughout a number of places,” stated Ziggy’s Coaching Supervisor Jordan Worthington. “Second to that was to have a constant methodology to deploy common compliance coaching and be capable to hold good data of the coaching.”
As well as, Ziggy’s enlargement as an organization meant a wider stock than ever earlier than. The gross sales group members now have regularly rising lists of merchandise to bear in mind as they assist prospects meet their dwelling enchancment wants.
Ziggy’s knew they wanted an LMS that might scale with their development. They usually discovered that Cornerstone was that LMS. In line with Worthington, “I had sat by means of quite a few demos, and Cornerstone appeared to be the suitable match for us. I didn’t know at the moment how excellent a match it will be.”
True to the house enchancment firm’s DIY spirit, Worthington was ready to make use of Cornerstone to construct a web based compliance coaching program from the bottom up that additionally had further studying alternatives for Ziggy’s staff.
Using Software program For Exhausting Hat Initiatives
Regardless of dwelling enchancment’s generally rugged and earthy picture, Ziggy’s knew the significance of utilizing on-line sources to satisfy real-world wants. As they introduced in new hires, they realized it was important to make use of a product able to fulfilling their wants as effectively as attainable.
“The times of ‘tie your boots and get to work’ are lengthy gone,” noticed Worthington. “Potential hires and new staff predict to obtain a sure degree of care, consideration, and construction as they begin their employment with companies. Having the ability to introduce ourselves, specific our expectations, get some compliance achieved, and provides some fast recommendations on becoming a member of our group was mandatory if we have been going to draw and retain good staff.”
With Cornerstone’s assist, Ziggy’s was capable of streamline their onboarding course of in addition to supply fixed assist for additional talent constructing. They used Cornerstone to supply intuitive and easy-to-understand compliance coaching programs.
Preserving Employees Knowledgeable And Clients Comfortable
Nonetheless, Worthington realized that onboarding was simply the tip of the iceberg. He knew the regular improve of latest merchandise at Ziggy’s meant it was important for employees to remain abreast of incoming stock.
“After surveying some staff, there was a lacking hyperlink between our buying division and our gross sales group,” he stated. “That lacking connection brought about new merchandise to get missed. It’s onerous to promote a product to prospects if you find yourself unaware of what the product is or if we inventory it.”
To resolve this drawback, he arrange new product alerts on Ziggy’s Cornerstone Learner Dwelling banner. Now, staff can keep updated in actual time and be prepared to tell prospects concerning the newest and biggest merchandise.
Assembly Particular Studying Wants
Ziggy’s knew they wanted an LMS able to addressing wants particular to their business. They have been looking out for one thing with quite a lot of adaptability, an unlimited library of preexisting content material they might complement with further coaching supplies. Given the character of their enterprise, this meant coaching staff for mandatory certifications—usually involving bodily duties or above-and-beyond security measures—along with customer support and gross sales coaching.
Worthington defined, “There are numerous certifications that staff want to have the ability to work for us. Forklift coaching, first assist, hearth extinguisher, lock-out tag-out, and dangerous chemical compounds are required for many staff. With Cornerstone, I used to be capable of set assigned dates for these programs by utilizing varied teams.”
That was just the start. Ziggy’s was then capable of pace alongside this important certification coaching by benefiting from Cornerstone’s automation capabilities. When new hires come on board, they enter the system instantly and obtain reminders to finish their mandatory coaching. As they transfer from one degree to the following, staff mechanically obtain new trainings without having for handbook supervision.
Shoring Up Security At Firm Areas
After implementing Cornerstone, Ziggy’s was additionally capable of enhance its routine office security trainings. Given staff at their places work with heavy equipment, hazardous chemical compounds, and different doubtlessly harmful gear, this improved coaching ensured workers felt comfy and knowledgeable whereas on the job. Throughout occasions of elevated COVID-19 security measures, Ziggy’s staff used Cornerstone to assist them and their prospects keep secure, with learnings associated to masking, social distancing, and different associated illness prevention measures.
“An enormous win for us has been our security coaching,” Worthington stated. “Now we have been doing month-to-month security coaching for about two years now. It advanced into security committees at every location, in addition to our Cornerstone coaching. Now we have lowered our expertise issue yr over yr and decreased office accidents by over half.”
Decreasing office accidents by such a steep metric was only one profit. Ziggy’s additionally used Cornerstone to accrue a digital paper path of normal compliance coaching for every worker. Within the occasion of an unlucky accident, Ziggy’s administration felt safe that they did their utmost to maintain workers secure whereas additionally granting the group elevated legal responsibility safety. In a single remoted circumstance, Ziggy’s acquired a Good Religion low cost from security regulators, lowering citations by half resulting from their lengthy monitor document of implementing security schooling with Cornerstone.
Discovering Assist Alongside The Approach
As for Worthington’s personal expertise working to implement Cornerstone, he couldn’t be happier. He knew he needed to deliver Ziggy’s into the twenty first century, forgoing inefficient and analog coaching strategies for an up-to-date digital LMS.
“I knew that we wanted a way to trace coaching. Now we have a small HR division. I’m it for coaching…and I hadn’t been turned onto Studying Administration Methods at that time. I used to be utterly new to any such position and what’s on the market,” he defined.
Colleagues really useful Cornerstone to him, and he took to its simplicity and adaptableness quick. “We’re arrange with a number of price facilities, however we’re extra of a horizontal [rather] than an enormous vertical hierarchy,” he stated. “Cornerstone will work nice for that massive hierarchy as properly, however I wanted to simplify it a bit bit, and I used to be ready to do this.”
Worthington additionally got here into his profession as a coaching supervisor with out a lot expertise in the way in which of Studying and Growth or studying techniques. He labored for Ziggy’s as a manufacturing foreman after which as an assistant supervisor for nearly ten years previous to taking the helm as head of inside coaching. After preliminary trepidation, he shortly realized Cornerstone would additionally assist him hit the bottom operating in his new position.
“Working with Amber Lambirth on implementation was nice. She was sort and really affected person,” he stated of his Cornerstone rep. “That helped me be a assured admin with zero expertise. Confidence was completely mandatory when it got here to pitching new concepts to management with the course we may and would take utilization.”
Trying Ahead To Future Worth
Ziggy’s partnership with Cornerstone remains to be in its early phases, and Worthington seems ahead to benefiting from the software program to develop the enterprise in new methods. He’s already planning methods to combine different Cornerstone merchandise into totally different areas of the corporate as an entire.
“Many of those techniques, whether or not [they] be LMS, HRIS, or ERPs, are constructed on the identical issues: customers, person teams, permissions, and website configuration,” he stated. “Having that have with Cornerstone led to having nice conceptual information when it was time to work with the opposite varied techniques in our group.”
As an illustration, Worthington has taken benefit of the Cornerstone Microsoft SharePoint integrations to supply a continuing stream of latest trainings and academic info to workers throughout all places. “I’m constructing SharePoint newsletters [with] one, two, three, or 4 modules inside [them] that take [staff members] straight into Cornerstone, so we will direct our learners to one thing that we wish them to be at the moment. After which we incentivize them by means of what they’re and what they’re getting completed or what they’re getting completed by means of that platform into Cornerstone,” he stated.
For Worthington and Ziggy’s, there’s at all times room for enchancment—that’s what their enterprise is all about. With Cornerstone, they now have a coaching platform as amenable to DIY tweaks and upgrades as any of their prospects’ dwelling initiatives.
“Cornerstone gave me confidence in my work,” Worthington stated. “It gave me an outlet for my L&D creativity, and it gave me a future in organizational improvement and administration.”
Article penned by David Beaton.
Initially revealed at www.cornerstoneondemand.com.