Working together with your neighborhood could be essentially the most rewarding job and depart you with a way of accomplishment for serving to others. Nonetheless, in case your staff, volunteers, and repair staff usually are not educated correctly to work with the general public, it may be a catastrophe ready to occur. Epping Forest District Council is among the many SAP Litmos clients that’s excelling in coaching their group to work with the neighborhood and we’re excited to share their story with you!
Who’s Epping Forest District Council and who do they prepare?
Epping Forest District Council is a medium-sized, native authority in West Essex, bordering on better London, UK. At Epping Forest, their mission is to work collectively to serve their neighborhood. They be sure that their clients are on the coronary heart of all the pieces they do and so they “will deal with the issues that matter essentially the most to native folks.”
With 580 staff plus 50 councilors, Epping Forest started utilizing SAP Litmos Coaching for his or her compliance eLearning together with well being and security, GDPR, safeguarding, and extra. Now, nonetheless, they use it for all the pieces, together with management improvement, private improvement, customer support, volunteers, and instructor-led classes. Moreover, they’re within the technique of constructing a councilor-specific portion of the LMS that may contain a studying wants evaluation for what councilors require of their function, together with an onboarding program for brand spanking new councilors.
Why SAP Litmos Coaching?
In 2021, Epping Forest was experiencing coaching points throughout the whole group.
Compliance coaching was an actual headache to maintain observe of and report on, however now that is a lot simpler with SAP Litmos Coaching. Studying & Growth exercise was communicated over many alternative channels, which means it was straightforward for workers to overlook alternatives. We discovered it exhausting to get managers to be accountable for his or her group’s coaching completion. We additionally discovered it difficult to get staff concerned in private improvement. Now they love our ‘Expertise of the Month’ and finishing modules to achieve badges. Our councilors needed extra entry to studying, and now they’ll have this as part of Litmos will likely be developed for them particularly. In L&D, we must get surveys developed for us, nonetheless now Litmos is very easy to arrange Studying Wants Evaluation and coaching program evaluations.”
~ Julie Dixon, Studying & Expertise Enterprise Associate, Individuals Crew
Along with the LMS, Epping Forest additionally makes use of SAP Litmos Coaching Content material. By using the prebuilt, off-the-shelf content material, they’ve saved many weeks per course that beforehand would have been spent gathering the content material and constructing out the course.
With SAP Litmos Coaching Content material, “We have now been in a position to open up private improvement for all staff, and use the content material so as to add to preexisting pathways,” states Dixon.
How is the eLearning challenge going?
Since implementing SAP Litmos Coaching and SAP Litmos Coaching Content material, Epping Forest has seen nice enchancment of their coaching processes. They at present expertise nearly 90% engagement and their compliance coaching completion charges have elevated with Safeguarding compliance now at 94% and Well being and Security now at 80% compliance. When discussing coaching targets, Dixon notes that “our curiosity from the remainder of the enterprise to develop their very own space studying paths has exceeded our preliminary goal and our goal to interact with councilors has been achieved.”
We’re so excited for the wonderful progress that Epping Forest has remodeled the previous 12 months and might’t wait to see how they develop within the coming months and years.
Please see the complete case research right here.
Would you want the prospect to brag in regards to the superior methods you might be utilizing SAP Litmos Coaching in your group? Attain out to your account govt and allow them to know that you simply want to talk about the chance of doing an SAP Litmos case research!