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Marsh McLennan CEO reveals what’s “not an possibility”

“Board conferences at the moment aren’t nearly technique or monetary efficiency,” Glaser stated. “They’re extra about danger than some other issue. What meaning [for our industry] is that our place on the boardroom desk of our purchasers has been elevated … we at the moment are totally engaged with the C-suite.”

Glaser stated that cyber points, local weather, COVID-19, ESG components and a altering world order are all half of the present danger panorama, in addition to macro points reminiscent of inflation and slowing GDP.

“These are all fixed, simultaneous challenges that our purchasers are dealing with, and our function is to offer the simplest options,” he stated.

Glaser stated that such a difficult atmosphere calls for the event of progressive methods that handle every danger in a means that’s tailor-made to the consumer’s distinctive wants.

“The potential for product innovation that this creates may be very vital,” he stated. “Dangers could also be extra frequent and the challenges larger than they’ve been for the final 20, 30 or 40 years, however equally there’s a larger stage of alternative than at any time throughout that interval.”

Nonetheless, Glaser stated that firms wanted to domesticate cultures that inspired new methods of considering with the intention to obtain the dimensions and pace of product improvement required.

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“Our enterprise is essentially a individuals enterprise,” he stated. “And as a individuals enterprise, we have to guarantee we’re creating a way of belonging and a tradition during which individuals really feel that they can communicate up – one which acknowledges that there’s at all times a better means of doing issues and acknowledges that there is no such thing as a innovation with out dissent.

“I can let you know that stability and sustaining the established order shouldn’t be an possibility,” Glaser stated. “International locations, firms, and people are both rising, striving, creating and bettering, or they’re eroding and deteriorating.”

Glaser urged the business to place the pursuits of purchasers first, and for leaders to maintain their firms agile and progressive.

“Our business is dealing with a slew of challenges, and it will take some stage of agitation to confront these, as a result of that is an business that tends to settle in,” he stated. “I’d say to every of you, don’t let this occur in your watch.”


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