Thursday, December 1, 2022
HomeLife InsuranceShoppers are assured of their life insurance coverage examination expertise

Shoppers are assured of their life insurance coverage examination expertise

On the subject of the essential step of defending family members with life insurance coverage, shoppers don’t need to stall or abandon the method attributable to an unsatisfactory expertise. To make sure that our workers and processes are performing to the very best commonplace, we constantly monitor life insurance coverage candidates’ satisfaction survey outcomes and shopper suggestions.

Candidates desire a handy, secure, and constructive expertise

The pandemic has introduced the long run safety and well-being of households to the forefront of shoppers’ minds. Now greater than ever, it’s essential that insurers and shoppers are assured that the life insurance coverage examination is a handy, secure, and constructive expertise. With greater than 25,000 responses to our shopper satisfaction survey final 12 months, ExamOne intently watches the scenario to make sure the standard of the examination expertise had not been impacted by exterior components. Thankfully, through the disaster, our examination and phlebotomy workers maintained their constructive attitudes. Accordingly, our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.”

“The method was environment friendly and thorough. I sincerely respect the friendliness of the workers at Quest Diagnostics Affected person Service Middle. It was an pleasurable expertise all through. Thanks!” – Life insurance coverage applicant

Nearly all of respondents are happy with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2020 was 93% (on a scale of 100). Whereas CSAT scores differ by business, a great rating will sometimes fall between 75% and 85%. In accordance with the American Buyer Satisfaction Index, a corporation that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.

“I’m actually happy. First, I particularly like how the lab outcomes are displayed. It is simple to grasp. Additionally, it exhibits the situation/standing of physique techniques and provides clues to what is likely to be out of steadiness. I can’t consider something to enhance.” – Life insurance coverage applicant

Partaking with candidates helps completion charges and relationships

One of many further no-cost advantages for all times insurance coverage candidates is getting a replica of their laboratory outcomes. The safe, complete, and easy-to-understand Inside Look® report from ExamOne helps candidates keep engaged and extra prone to full the method. For instance, this extra touchpoint helps insurers strengthen relations with shoppers. 

Shoppers suggestions on the web laboratory outcomes

  • 92% mentioned entry to their on-line private laboratory outcomes brought on them to view their insurance coverage provider extra favorably
  • 96% mentioned the way in which on-line laboratory outcomes are displayed permits them to simply perceive the data
  • 93% mentioned the directions for accessing on-line laboratory outcomes have been clear and straightforward to grasp

“Kudos to the medical workers throughout my examination. They did an important job. It was probably the greatest blood attracts I’ve ever had in my 60 years.” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage supplies is a crucial objective that ExamOne actively helps. We offer shoppers with a nice, handy, and value-added expertise. Our duty is to carry out to the very best requirements, and we see that dedication mirrored in our survey scores and applicant suggestions.

To search out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with schooling and sources, go to


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