To make sure that our workers and processes are performing to the best normal, we constantly monitor life insurance coverage candidates’ satisfaction survey outcomes and client enter. This suggestions helps reveal areas of the life insurance coverage utility course of that influence customers’ opinions essentially the most. With greater than 23,000 responses to our client satisfaction survey final yr, the beneath tendencies rose to the floor.

Skilled workers

Our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments have been on-time.

“My examiner was OUTSTANDING. She was immediate, courteous {and professional} always, participating and had the perfect perspective. I used to be totally impressed. She made the expertise a pleasing one. ExamOne may be very lucky to have her as a consultant of your organization.” – Life insurance coverage applicant

Comfort

Greater than 50% of candidates selected both an workplace location or at-home assortment stated they select the situation as a result of “most handy place for me”.

“The individual doing my examination was courteous {and professional} earlier than and throughout the examination course of. I used to be contacted 24 hours upfront.  She instructed me on what I must have and what I must do for the examination. I used to be additionally supplied data to me on accessing my outcomes and the steps taken by way of the examination.” – Life insurance coverage applicant

Ease of scheduling

“The corporate made it straightforward for me to schedule my appointment at a time that was handy for me.”  The survey launched this new query final yr that measures how a lot effort candidates put in to scheduling their paramed examination. This rating is named a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not straightforward and seven being very straightforward.

We’re averaging a 6.6 on the 7-point scale, that means that customers discover scheduling an appointment very straightforward.

General satisfaction

Nearly all of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2022 was 93% (on a scale of 100). Whereas CSAT scores differ by trade, a great rating will usually fall between 75% and 85%.

In keeping with the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage trade common CSAT is 78%.

“I liked the best way all take a look at outcomes are defined.The common individual doesn’t know what every take a look at is for. It’s so straightforward to grasp. Thanks for this expertise” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage supplies is a crucial objective that ExamOne helps. We offer customers with skilled workers, comfort of screening areas choices, and ease of scheduling to assist make sure that coverage completion isn’t stalled or hindered.

To seek out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with schooling and assets, go to MyExamOne.com.