Based on Brandon Corridor Group’s HCM Outlook 2019 Survey, enhancing the shopper expertise is the primary enterprise precedence for corporations heading into the brand new yr. Corporations usually underestimate the total affect studying can have on buyer expertise. Past customer support coaching, every thing from compliance to info safety and extra can have an impact.

Be a part of David Wentworth, Principal Analyst with Brandon Corridor Group, and Tim Duranleau, VP of Advertising and marketing at SAP Litmos, as they discover the assorted methods studying will help create nice buyer experiences, and the kinds of studying that may have essentially the most affect.

Dialogue subjects embrace:

• Buyer expertise parts
• The place studying intersects with the shopper expertise
• Use circumstances